Shipping policy

Shipping Policy

Effective Date: August 11, 2026

Welcome to Avellune. We are committed to delivering your beauty and cosmetic products safely and on time.

1. Shipping Locations

We currently ship orders across India. Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing Time

  • Orders are generally processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive shipping/tracking details through the contact information provided during checkout.

3. Estimated Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery times may vary depending on:

  • Customer's location

  • Courier service availability

  • Weather conditions

  • Public holidays

  • Unexpected logistical delays

  • Remote or difficult-to-reach locations

Please note that delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Avellune may offer free shipping promotions from time to time. The applicable shipping offer will be clearly mentioned on the website.

5. Order Tracking

Once your order is shipped, tracking information will be provided whenever available. Customers can use the tracking details to monitor the status of their shipment.

If you have not received tracking information or require assistance with your shipment, please contact us.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat number

  • Street/Area

  • City

  • State

  • PIN code

  • Contact number

Avellune will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.

7. Delayed Delivery

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

8. Damaged Package

Please check your package carefully when it arrives.

If the package appears damaged, opened, or tampered with, we recommend taking photographs/videos of the package before opening it and contacting us as soon as possible.

For damage or missing products, please contact us with your order number and supporting photographs/videos so that we can review the issue.

9. Undelivered or Returned Orders

If an order is returned to Avellune because of an incorrect address, repeated delivery failure, customer unavailability, or refusal to accept the package, additional shipping charges may apply if the customer requests re-shipment.

10. Contact Us

For any questions regarding shipping or your order, please contact us:

Avellune
Website: avellune.in
Email: avellunebeauty@gmail.com
Phone: +91 78746 92288

We are happy to assist you with your order and delivery-related queries.

Thank you for choosing Avellune.